Frequently Asked Questions
How can I invest in the Balmain AQUA Income Trusts?
The Balmain AQUA Income Trusts are not currently accepting applications and the
Product Disclosure Statement has been removed from the market since 25 July
2008. For more information please refer to correspondence dated 31 July 2008 and
30 September located on the news page of this website.
How do I make a withdrawal?
The Balmain AQUA Income Trusts have suspended redemptions on and from 25 July
2008. Since December 2008 quarterly redemption offers have been made to
investors. At the unit holder meetings held in April 2010, new redemption
structures were put in place and received overwhelming unitholder support.
Details of the new structure’s were provided to all investors in the Notice of
Meeting sent to investors in March 2010, copies of which can be found in the
news section of the Balmain AQUA website.
How do I change my details on my account?
You can change your details by writing to us, quoting your Investor ID and the
details that you want to change. We have prepared a form to assist you with
this, if you wish, available on the Funds Documents page of this website, or
from the link below:
Change of Details Form
Please send your request to:
Perpetual Registry
Email: CTregistry@perpetual.com.au
Address: P.O. Box 2737, Sydney, NSW 2001
How do I transfer a specified amount of assets to a different account?
You are required to provide proof of whether the beneficial and/or legal
ownership of the units have changed such as a stamped Standard Transfer form
from the NSW Office of State Revenue, because the units are held in NSW. You
will also need to provide a reference to the account the units are being
transferred to and from, this can be the Investor ID supplied by Balmain AQUA
which is available on the top right hand corner of your statements. A copy of
the Standard Transfer Form along with instructions on how to process the
transfer is available on the Forms & Guides page of this website, or from the
link below.
Standard Transfer
form
Since the suspension of applications and redemptions, we also require all off
market transfers to also complete a separate form – with transactions processed
at the discretion of the Responsible Entity for the Trusts. This is in order to
ensure that both the transferee and transferor are both aware of the current
status of the Trust/s at the time of the transfer. The form which is required to
be completed is available on the Forms & Guides page of this website.
Off market transfer form
What documentation do
I need for a change of Trustee?
Proof of the change is required. Some examples of proof include either an
amendment of trust deed or a company certificate. If there is a change of
beneficial owner of the assets, it will be treated as a Standard Transfer
(please see above explanation).
When are distributions paid?
Distributions are generally paid monthly, within two weeks of the end of the
month.
How do I notify my Tax File Number (TFN) or exemption?
All notifications of TFNs must be in writing. Collection of TFN information is
authorised by the Tax Legislation and its use and disclosure is strictly
regulated by the Tax Legislation and Privacy Act.
It is not an offence to choose not to provide your TFN, ABN or exemption, however
if you do not, tax may be deducted from your distribution at the highest
marginal tax rate.
What is the process regarding
Deceased Estates?
You may attain a copy of our “Deceased Estate Requirements” from the Forms &
Guides page of this website.
Deceased Estate Requirements
Most of the forms you require should also be available on the Forms & Guides page
of this website, however if you have any further questions please contact us via
e-mail at enquiries@balmainaqua.com.au or on 1800 238 637.
Who do I contact regarding my investment?
For initial enquiries and information about portfolio performance, please
contact Balmain AQUA on 1800 238 637. For all registry enquiries, including
information about your account or transactions, please contact Perpetual, our
Registry provider, on 1300 652 907.
Perpetual Registry contact details
Telephone: 1300 652 907
Email: CTregistry@perpetual.com.au
Address: P.O. Box 2737, Sydney, NSW 2001
- General Enquiries
- Account balances
- Reprint of statements
- Receipt of investor requests eg applications, redemptions, change of details
- Queries about your InvestorLink Logins
- All applications, redemption and other client requests such as change of
details, standard transfers, etc
Balmain AQUA contact details
Telephone: 1800 238 637
Email:
enquiries@balmainaqua.com.au
Address: Level 14, 60 Castlereagh Street, Sydney, NSW 2000
- Performance or portfolio information
- PDS orders
Why am I contacting Perpetual for questions about my investment in the
Balmain AQUA Income Trusts?
Perpetual has been appointed to provide Custodian, Registry and Scheme Accounting Services in relation to the Balmain AQUA Income Trusts. Investor Services are now being dealt with directly by Perpetual Corporate Trust. Their dedicated Investor Services team will be available to assist you from 9-5 (EST) on NSW business days.